Available for opportunities

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IT Support &
Cybersecurity
Professional

Hi, I'm Christopher — an IT Support specialist and cybersecurity student based in Austin, TX. I keep systems running, networks secure, and businesses connected.

CS

Passionate About Keeping
Systems Secure & Running

IT Support professional bringing hands-on network installation and systems administration experience to maintain uptime and accelerate onboarding. I manage Hyper-V servers, Microsoft 365, and field network deployments while resolving hardware and connectivity issues to reduce downtime.

Currently pursuing a B.S. in Cybersecurity at Western Governors University, I'm aiming to expand my technical leadership and improve service reliability through proactive support — bridging the gap between field-level network work and enterprise security.

2+ Years Experience
100+ Clients Served
14 Projects Completed
1 Cert Earned

What I Do

Skills & Expertise

A full-stack IT professional — from securing endpoints to running cable in the field.

Cybersecurity

Threat detection, vulnerability management, firewall administration, and endpoint defense.

Network Security Palo Alto NGFW Nessus EDR SIEM
Systems Administration

Managing virtual environments, Microsoft 365, and enterprise IT infrastructure.

Hyper-V Microsoft 365 Exchange Online SharePoint Azure AD
Network Engineering

Structured cabling, fiber optic installs, ONT configuration, and network performance monitoring.

Cat5e/6/6a/7/8 Fiber Optic RJ45 Patch Panels ONT
IT Support

Hardware diagnostics, remote support, ticket management, and end-user onboarding.

Zoho Desk Remote Support Hardware Onboarding
Forensics & Analysis

Event log forensics, incident timelines, malicious process identification, and root cause analysis.

Event Viewer VirusTotal CMD Incident Response
Soft Skills

Clear communicator, strong documentation habits, and a customer-first mindset in every interaction.

Technical Docs Problem Solving Team Collaboration Time Management

Certifications

Earned credentials and certifications currently in progress.

Earned

The University of Texas at Austin · McCombs School of Business
Post Graduate Program in Cybersecurity
Conferred January 2026  ·  Verify Certificate ↗
Earned

In Progress

CompTIA
Security+
In Progress
CompTIA
Network+
In Progress
CompTIA
A+
In Progress
Cisco
CCNA
In Progress
Microsoft
Azure Certified
In Progress
Amazon Web Services
AWS Certified
In Progress

My Work

Projects

Hands-on cybersecurity labs, real-world field experience, and academic projects from my PGP in Cybersecurity.

Security · Sep 2025
Windows Investigations

As part of a SOC team simulation, used Windows Event Viewer and CMD to identify a chain of events on a compromised system. Ascertained the incident timeline, compromised user account, and documented malicious activity in a summary report.

Event ViewerCMDVirusTotalEvent LogsProcess ID
Security · Sep 2025
Endpoint Detection & Response (EDR)

Evaluated three EDR products against an organization's business requirements. Mapped product capabilities to security needs using risk control mapping and recommended the best-fit solution based on detection accuracy and risk reduction.

EDR SolutionsRisk AnalysisProduct EvaluationRisk Control Mapping
Security · Sep 2025
Social Engineering Attack Analysis

Analyzed 5 suspicious emails to classify phishing attempts. Examined embedded external links for legitimacy using VirusTotal and documented findings identifying indicators of compromise in each email.

Phishing AnalysisVirusTotalSocial EngineeringEmail Forensics
Security · Sep 2025
Vulnerability Management Program Analysis

Examined vulnerability scan results across an organization's assets to assess the state of their Vulnerability Management program. Identified systems with the highest vulnerability counts, most critical issues, and oldest unpatched vulnerabilities.

Vulnerability ScanningScan ReportsRisk Prioritization
Security · Oct 2025
Vulnerability Management with Nessus

Performed vulnerability scans on a target system using Nessus. Categorized findings by severity (Critical, High, Medium, Low) and produced a remediation report with actionable recommendations to reduce attack surface.

NessusCVSS ScoringVulnerability ReportsRemediation
Security · Oct 2025
Incident Reporting — NotPetya Attack

Researched the NotPetya ransomware attack on Maersk. Established the sequence of events and incident timeline, identified total assets infected, and composed a full Incident Report covering incident type, scope, timeline, and recovery status.

Incident ResponseIncident ReportsExecutive SummaryIncident Management
Security · Jul 2025
Cryptography with CyberChef

Used CyberChef (the Cyber Swiss Army Knife) to perform hashing, encryption, decryption, and cryptanalysis. Solved cryptographic puzzles using MD5, encoding/decoding techniques, and various cipher operations.

CyberChefCryptographyMD5HashingEncryption
Security · Jul 2025
AI & Cybersecurity

Tested ChatGPT, Google Gemini, and Microsoft Copilot for both offensive and defensive cybersecurity tasks. Explored AI capabilities around phishing simulation, keylogger awareness, and defensive security guidance.

ChatGPTGoogle GeminiMicrosoft CopilotAI & Cybersecurity
Network · Aug 2025
Network Protocol Analysis — Attack Traffic

Analyzed network packet captures containing HTTP and DNS traffic using Wireshark. Identified a 3-way TCP handshake, applied display and capture filters, and extracted credentials captured within attack traffic.

WiresharkTCP/IPPacket AnalysisNetwork Forensics3-Way Handshake
Network · Aug 2025
Windows Firewall Log Analysis

Examined Windows Firewall log files to detect malicious activity including port scanning attempts and suspicious single-port connections. Analyzed TCP flags and firewall events to identify and document threat patterns.

Firewall LogsLog AnalysisTCP FlagsInvestigation
Network · Aug 2025
Firewall Administration — Palo Alto NGFW

Configured security policies, NAT rules, and custom URL filtering objects on a Palo Alto VM-Series NGFW. Applied zone-based architecture and policy optimizations to improve network segmentation and control.

Palo Alto NGFWNATURL FilteringZone ArchitecturePolicy Optimization
Network · Jul 2025
Secure Web Infrastructure — SSL Analysis

Analyzed an SSL certificate to identify certificate fingerprints, the certificate hierarchy, and the Certificate Revocation List (CRL). Examined certificate chaining and the role of Certificate Authorities in securing web infrastructure.

SSL/TLSDigital CertificatesCRLCertificate Chaining
Compliance · Oct 2025
GDPR Compliance Audit — WhatsApp

Analyzed WhatsApp's privacy policy against GDPR requirements across key areas: data security, retention, international transfers, cookie policy, and data subject rights. Produced a compliance assessment with evidence and clear reasoning for each category.

GDPRPrivacy Policy AuditData Subject RightsEvidence Gathering
Compliance · Oct 2025
ISO 27001 Audit Checklist

Created an ISO 27001:2022 audit checklist covering Data Security, Asset Management, and Risk Assessment. Developed five control questions per domain to evaluate an organization's compliance with the standard.

ISO 27001:2022Risk AssessmentAsset ManagementAudit Checklist
Field Work · 2024–2025
Structured Cabling Installations

Pulled, dressed, and terminated Cat5e/6/6a/7/8 copper cabling in residential and commercial environments. Tested and certified cable runs using certification tools to verify performance and compliance — reducing downtime by 15%.

Cat5e/6/7/8Patch PanelsKeystone JacksCable Certification
Personal Homelab · Network Security
Zyxel USG FLEX 50H — Firewall & Network Setup

Deployed and configured a Zyxel USG FLEX 50H next-generation firewall from scratch in a personal homelab environment. Set up VLANs to segment network traffic, configured site-to-site and remote access VPN, and implemented NAT rules for traffic management. Performed ongoing network monitoring and troubleshooting to maintain uptime and connectivity continuity.

Zyxel USG FLEX 50HVLANsVPNNATNetwork MonitoringTroubleshootingFirewall Rules
Personal Homelab · Network Infrastructure
Cisco CBS350-16T-2G Managed Switch — Lab Configuration

Configured a Cisco CBS350-16T-2G 16-port managed switch as the backbone of a personal homelab network. Set up and managed VLANs for network segmentation, configured port settings, and integrated the switch with the USG FLEX 50H firewall to create a fully segmented and monitored home network infrastructure.

Cisco CBS350-16T-2GManaged SwitchVLANsPort ConfigurationNetwork SegmentationHomelab

Career

Work Experience

Hands-on experience across IT support, systems administration, and field network engineering.

IT / Administrator Specialist
Dec 2025 – Present
Exacta Bookkeeping & Tax Services · Round Rock, TX
  • Administered Hyper-V virtual servers to maintain system availability and stability.
  • Managed Microsoft 365 including user accounts, Exchange Online, SharePoint, Teams, and compliance settings.
  • Managed support tickets in Zoho Desk to prioritize IT requests and ensure timely resolution.
  • Installed and configured desktops, laptops, printers, and phones to reduce setup time and downtime.
  • Performed system updates, patches, and routine maintenance to maintain stable IT performance.
  • Supported new-employee onboarding and technical setup to accelerate productivity.
Installation Specialist
Jul 2024 – Dec 2025
ITC Service Group
  • Executed fiber optic and Ethernet installations for residential and business clients, reducing downtime by 15%.
  • Pulled, dressed, and terminated Cat5e/6/6a/7/8 copper cabling including keystone jacks, patch panels, and RJ45.
  • Installed and configured ONTs, routers, and networking equipment for 100+ customers.
  • Tested and certified cable runs using certification tools to verify performance and compliance.
  • Monitored network performance metrics and implemented corrective actions to boost efficiency.
  • Completed 5+ service visits per week while maintaining detailed documentation and work orders.
B.S. Cybersecurity and Information Assurance
Mar 2026 – Present
Western Governors University · Austin, TX

Let's Work Together

Looking for a reliable IT professional? I'm open to full-time roles, freelance work, and consulting opportunities.